We want you to be 100% satisfied. Our aim is to provide you with quality ceramic massage tools and spa products.

Ceramic Wonder USA LLC, guarantees satisfaction with every product we sell.  All items are carefully inspected before shipping.  If an item is damaged while shipping, please follow these procedures within the 5 days from the date of shipment acceptance to insure a prompt replacement. You must receive a Return Authorization Number (RA#) from Ceramic Wonder  office by email info@ceramicwonder.com

How to Return Products

All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don’t see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement.

1.  Email to Ceramic Wonder info@ceramicwonder.com  with description and pictures of damaged item. After representative review your case and  you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back the product.

2.  Include a note stating purchaser’s name, address and order number and reason for return. Be sure to include RA#.

3.  Using a good carton, return package via insured US Mail, UPS, FEDEX or other insured parcel services.

4.  Send returns to:

America and Canada Other parts of the World
Ceramic Wonder USA LLC
210 Old Kings rd.south suit 1100
Flagler Beach ,FL 32136
2 Maleva Street
Tallinn, 11711
ESTONIA

5.  Keep a record of shipment until you have received  replacement merchandise.

 

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